Frequently Asked Questions (FAQs)
If you have questions about your loan with EPM and would like to speak to someone, please give us a call at (855) 670-4941. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Loan and Life Changes
Q: I am divorced and not living in the home – am I still liable?
Q: I am in need of financial assistance – whom do I call?
Q: Who do I call for information on refinancing my existing loan?
Q: If I have an Adjustable Rate Mortgage loan, how will I be notified of an upcoming payment change?