Frequently Asked Questions (FAQs)
If you have questions about your loan with EPM and would like to speak to someone, please give us a call at (855) 670-4941. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Requesting Written Material
Q: How do I request a Verification of Mortgage (VOM)?
Q: How do I request a payoff statement?
Third Party payoffs: please visit ThirdPartyPayoff and select one of the two options:
Electronic Authorization option: The customer will receive an automated email via the email on file to approve/authorize the quote. Upon approval, you will receive the payoff quote within minutes.
Upload Written Authorization option: This allows you to upload an signed borrower’s authorization and submit your request online.