Frequently Asked Questions (FAQs)
If you have questions about your loan with EPM and would like to speak to someone, please give us a call at (855) 670-4941. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Requesting Written Material
Q: How do I request a Verification of Mortgage (VOM)?
Q: How do I request a payoff statement?
Mortgage payoff – what you need to know
Thinking of selling or refinancing your home? This means that you’ll need to find out your current mortgage payoff—this is the amount of cash you will need to satisfy the terms of your mortgage loan.
Below you’ll find what you need to know to get your payoff quote as well as the options that you have for paying off your loan.
Borrower Portal: The easiest way to request a payoff quote is through our borrower portal. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Simply, fill in the information on the form and we will send you your payoff quote.
Third Party Portal: submit your request electronically via our third-party portal: https://epm.servicingdivision.com
Mail: If you’d like to request by mail, please send us a letter stating that you’d like a payoff quote. Be sure it includes your loan number, the address of the property, and your up-to-date contact information. Send your written request, signed by borrower(s) to:
500 South Broad St. Ste 100A
Meriden, CT 06450
A payoff statement will be emailed or mailed within approximately 7 business days of receipt of your request or within the timeframe required by state law if less than 7 days.