Frequently Asked Questions (FAQs)
If you have questions about your loan with EPM and would like to speak to someone, please give us a call at (855) 670-4941. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
We’re truly sorry if you’ve been impacted by the recent Hurricanes. We know this is a confusing time and you may not have easy access to your documents and records. We’re committed to helping you understand your options and the resources available to you.
During the 90-day grace period:
Next, to help you get back on track, we’ve outlined some steps you can take regarding your home as well as other helpful links and contact information:
We understand these storms may also impact your financial situation and we’re here to help.